1、What kind of payments do you accept?

 We accept payments made by Western Union, Moneybookers or E-cheque.  We accept Visa, MasterCard, Discover, American Express- As long as the payment is instant, it will work. If troubles arise, you can ask for help from our Live Chat support.
 

2、How do I get my order?

After we have received payment, we will arrange a company representative to get you your service as quick as possible.
 

3、Confidentiality

We have a very strict internal policy to ensure that all information concerning your account stays confidential. We will never ask for information that might threaten your account security. Furthermore, your personal information and character's name will be absolutely confidential.

4、How to solve a problem such as Submission not successful

We have tested many different web browsers, so if you receive a data error we suggest changing browsers or updating to the newest version of your preferred browser. If that doesn't work, you can contact our live support to solve it.
 

5、How long does delivery take?

Delivery will generally take 30-60 minutes, dependant on the price of your order. If there are any problems with your order, we will let you know straight away and take actions to solve it. If you have any concerns after ordering, feel free to contact our support.

6、Is it safe for me to pay online?

Yes, it is safe. There is a link leading to Paypal when you reach the payment section of your order. The information you provide to Paypal is not handled by us. Paypal will keep your details safe, and And technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
 

7、I logged into livechat, but you're not responding. What's the matter?

Our customer service representatives are people too! Sometimes they may be temporarily away from their work station. Please leave a message with your contact details, server and character name. Once our representative is back, they will contact you as soon as possible.
 

8、Do you have a refund policy if my order didnt get delivered?

Yes, we do. If you want a refund,plz go to our LiveChat .If we can't finish your order ,the order will be hold and 100% fully refund.

9、Got any other problems?

Please contact our Live Chat support( skype or e-mail ) if you have any questions that weren't answered here.